Terms and Conditions
These Terms and Conditions for Eliora Jewellery explain the rules for using the online store and purchasing silver and gold jewellery.
These Terms and Conditions govern your use of the online store and the purchase of products from Eliora Jewellery.
By placing an order, you agree to these Terms and Conditions.
Eliora Jewellery is operated by:
Angkeara Or
Business ID (IČ): 87351137
Place of business: Bezručova 4201, 430 03 Chomutov, Czech Republic
Phone: +420 731 670 072
Email: info@eliorajewellery.com
1. General Information
These Terms and Conditions apply to all purchases made through the online store.
We reserve the right to modify these Terms at any time. The version published on the website at the time of purchase applies.
2. Products
We offer silver jewellery and related products.
We make every effort to ensure that product descriptions, images, and prices are accurate. However, slight variations may occur.
3. Orders
By placing an order, you confirm that:
- you are at least 18 years old or have parental consent
- all information provided is accurate
- you agree to these Terms and Conditions
We reserve the right to cancel any order in case of:
- incorrect pricing
- suspected fraud
- product unavailability
4. Prices and Payments
All prices are displayed in EUR and include applicable taxes unless stated otherwise.
Payment must be completed before the order is processed.
We accept available payment methods displayed at checkout.
5. Shipping
We ship to selected countries.
Shipping costs and delivery times are displayed during checkout.
We are not responsible for delays caused by shipping carriers.
6. Right of Withdrawal
Consumers within the European Union have the right to withdraw from the contract within 14 days of receiving the goods.
More details can be found in our Refund and Returns Policy.
7. Complaints
If you receive a defective product, you have the right to submit a complaint.
Please contact us via email with your order details and a description of the issue.
We will handle complaints in accordance with applicable laws.
8. Liability
We are not liable for:
- indirect or consequential damages
- delays caused by third parties
- misuse of products
Our liability is limited to the value of the purchased product.
9. Intellectual Property
All content on this website, including images, text, and branding, is the property of Eliora Jewellery and may not be used without permission.
10. Governing Law
These Terms and Conditions are governed by the laws of the Czech Republic.
Any disputes will be resolved in accordance with applicable Czech and EU law.
11. Contact
If you have any questions, please contact us:
Email: info@eliorajewellery.com
Phone: +420 731 670 072
These Terms and Conditions apply to all purchases made through Eliora Jewellery.