This Refund and Returns Policy explains your rights regarding returns, refunds, and complaints when purchasing silver jewellery from Eliora Jewellery.
Eliora Jewellery is operated by:
Angkeara Or
Business ID (IČ): 87351137
Place of business: Bezručova 4201, 430 03 Chomutov, Czech Republic
Phone: +420 731 670 072
Email: info@eliorajewellery.com
We are committed to providing high-quality silver jewellery and a smooth customer experience.
1. Right of Withdrawal (EU Customers)
If you are a consumer within the European Union, you have the right to withdraw from the purchase within 14 days of receiving the goods, without giving any reason.
To exercise this right, please contact us by email with a clear statement of your decision.
2. Return Conditions
To qualify for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase (order number or invoice) must be provided
Customers are responsible for return shipping costs unless the product is defective or incorrect.
You are only liable for any diminished value resulting from handling beyond what is necessary to inspect the product.
3. Return Address
All returns must be sent to:
Angkeara Or
Davídkova 660/65
180 00 Prague
Czech Republic
Please do not send any items back without contacting us first.
4. Refunds
Once we receive and inspect your returned item, we will notify you by email.
If approved, your refund will be processed within 14 days from:
- the receipt of returned goods
- or proof that the goods have been returned
Refunds will be issued using the original payment method unless agreed otherwise.
5. Defective or Incorrect Products (Complaints)
If you receive defective or incorrect jewellery, please contact us immediately.
Include:
- Order number
- Description of the issue
- Photos (if possible)
We will resolve the issue by:
- replacement
- repair
- or refund
6. Non-Returnable Items
The right of withdrawal does not apply to:
- custom-made or personalized jewellery
- items damaged by improper use
- goods showing clear signs of wear
7. Customers Outside the EU
For customers outside the European Union, we voluntarily apply the same 14-day return policy.
Customs duties, taxes, and import fees are non-refundable.
8. Contact
For any questions regarding returns or refunds, please contact us:
Email: info@eliorajewellery.com
Phone: +420 731 670 072
We aim to handle all requests fairly, quickly, and professionally.
This Refund and Returns Policy applies to all purchases made through Eliora Jewellery.